"Beam Group" is proud to introduce one of the most important services for the protection of real estate interests, which is quality monitoring carried out by the Tenant Relations Manager. He is responsible for active communication with the tenants after the completion of sales processes and to introduce the next stages to the tenants, to facilitate their necessary communication with different departments, such as: financial, legal or technical department and others.

The main challenge in this service is quick response, for which Beam Group uses a CRM system created according to modern standards, which makes it easier to respond consistently and quickly to residents' requests or necessary issues. Of course, we understand that any issue for our customers requires an immediate response, however, due to the high level of management, delegation becomes necessary. There are a number of issues that must be resolved in a short period of time and issues for which the deadline for providing information should not exceed 48 hours.

The implementation of the role of tenant relations manager is a double responsibility for construction companies, on the one hand, the sales process becomes much easier for the customer, on the other hand, the speed of information flow processing may affect the standard of high-quality service.

Before and after the completion of construction, until the object is transferred to the balance sheet of the City Hall, i.e. the object is put into operation, the tenant relations service simplifies the following processes: 

• Registration in the public register - when purchasing real estate, a contract is signed between the buyer and the company "Beam Group". After 30% of the cost of the apartment is paid, the pre-purchase agreement is registered in the public register. Our legal department and tenant relations manager will help you manage the mentioned process;
• Weaving - before laying the stretch floor in the apartment, the subfloor and plumbing work must be done. The tenant relations manager informs you about the start of the construction, ensures the coordination of this process, so that the works can be completed on time;
• Interior partitions of the apartment - you have the opportunity to arrange the interior partitions of the apartment according to your taste. At a certain stage of construction, the Tenant Relations Manager starts communicating with the tenants to agree on the plans for the apartment. specific deadlines are defined, according to which the standard planning is confirmed or the project is changed according to your wishes;
• Parking - As the construction process nears completion, the garage sales phase begins. The tenant relations manager will provide you with information on the mentioned issue, and according to your wish, a meeting with a personal advisor will be arranged in order to select the desired parking lot and sign the contract;
• Facebook neighborhood group - the manager uses a Facebook group to communicate with you and manage the processes easily, where all the residents are united so that you can get to know the information quickly by posting (construction, meshing and partitioning processes).
• SMS system - We have implemented an automated system that sends you a reminder message about the monthly payment under the purchase agreement, ensuring that you do not miss a payment schedule and therefore do not risk canceling your purchase agreement. In addition to SMS messages, the tenant relations manager actively communicates with tenants in case of overdue payments. 

Condominium association

A very large part of the population lives or intends to live in an apartment building, which is why it is necessary to create a condominium association, where the possession of information for the members of the association is important. Also, in the building, it is necessary to have a certain organized form of relations between residents. In 2007, the institution of apartment owners' cooperatives entered the legal framework in Georgia, when 23 of the 25 norms in the civil code were canceled and the law "On apartment owners cooperatives" was adopted. The condominium association is the maintenance of the common property of the building. All members of the partnership have the right to use common property.

In order to solve the issues and problems related to the condominium, a meeting should be convened, where the chairman is elected by the majority of the residents' votes. It is the chairman of the building who must hand over the works specified in the handover conditions performed by the development company (paved exterior facade, well-equipped yard, properly working elevator, orderly entrance, outdoor lighting, equipped garage, fire safety systems, handover of warranty documentation and other technical equipment).

Prospective tenants and real estate investors understand the importance of ongoing maintenance and upkeep of the facade and infrastructure. Providing maintenance not only preserves the property's value, but also enhances it over time. That's why homeowner's cooperatives are formed to oversee the necessary maintenance and preserve the long-term value of the investment. Maintenance is critical to protecting and increasing property value, ensuring that your real estate investment remains a sound and profitable choice.

The common property handed over by the chairman needs maintenance:

• Security of the territory - installation of security cameras, hiring a security guard or hiring a security service;
• Greening - maintenance of trees and plants planted in the courtyard of the residential complex;
• garage maintenance - cleaning;
• Elevator - hiring a service company, whose duty is to repair in case of damage and carry out other preventive works, as well as intercom and the issue of chips;
• Water pump - commissioning and maintenance;
• Outdoor lighting - delivery and maintenance;
• Common space utility bills - entrance, garage and yard lighting;
• relations with owners of commercial space;
• managing residents' daily needs and challenges;
• In the case of the existence of money accumulation systems, the management and management of funds received in the bank account of the chairmanship.

Full and consistent management of all the above points ensures the growth of the value of the residential complex and its development - live in a clean, safe and comfortable environment. It is the apartment owners who can effectively decide the issues related to the maintenance and development of this common property.

Common property of the members of the condominium association: 

The plot of land constituting the common property of the members of the condominium association and those buildings, installations, engineering networks, devices, which are not individual property, are the common property (common property) of the members of the condominium association.

Formation of the partnership and election of the chairman:

The activities of the condominium association are led by the chairman of the condominium association. The chairman can appoint a representative in the building, whose functions are determined by the charter of the condominium association.

Due to the need for effective decision-making, it is advisable for each branch to have one representative, and one chairman can be chosen from this representation, as well as from other members of the partnership.

Functions of the chairman:

The activities of the condominium association are led by the chairman of the condominium association, who may be elected from among the members of the condominium association or be an invited manager.

Duties of the chairman include:

• to invite and lead the meeting of the members of the partnership;
• in agreement with the meeting of members of the cooperative, take necessary measures to ensure the proper maintenance and development of the common property;
• in agreement with the meeting of the members of the condominium association, to ensure the alienation, rental, leasing, pledging of the common property of the members of the association;
• to determine the expenses of the condominium association for the current economic year in agreement with the meeting of the members of the condominium association;
• to provide appropriate service for the maintenance and development of the common property of the members of the condominium association, hiring companies or individuals and concluding agreements with them;
• To ensure the observance of construction, technical, fire protection, sanitary and other rules and norms of the common property of the members of the apartment owners association;
• to follow the requirements of the apartment owners.

All the above measures are carried out only on the basis of a unanimous decision. The chairman can assume other obligations - only if they are written in advance in the charter adopted by the partnership. In the absence of the chairman or in the case of his inability to perform his duty, one of the members of the condominium association performs his duties on his own instructions.

What are the advantages of condominium association?

• opportunity to participate in municipal programs;
• Solving common problems and/or developing and improving common property through co-financing;
• simplified relations with state structures and private legal or physical persons;
• maintaining and increasing the market value of the property belonging to the partnership and its members by conducting regular maintenance activities;
• Providing legal conditions for the management and development of the common property of the members of the condominium association;
• In accordance with the law and in order to carry out the tasks defined by the association's charter, sign contracts with third parties for the purchase of property and non-property rights, the lease and rent of the common property of the members of the condominium association, and other agreements established by law;
• The possibility of creating a charter, which defines the rights and duties of the members of the cooperative (in the absence of a charter, all actions are carried out in accordance with the provisions of the Law on "Homeowners' Cooperatives" of Georgia).

The condominium association tirelessly monitors the maintenance and upkeep of the common spaces to create a comfortable, safe and prosperous environment for all residents.